We are customer friendly company and we are very dedicated to making sure that you are pleased and we want you to feel secure when you order from us. Our customer service can help you with questions concerning our supply or the purchase that you made. You will not be charged extra for any phone contact that you may have with us. If there is a problem with your order, we will always try to find a solution together with you.
**Prices and payment** All the prices at https://www.partyninja.com/ are including VAT. Purefun Group AB is using Paypal as an intermediator for handling payments.
**Delivery time** Products are delivered directly to the address you stated when you placed your order in cooperation with logistics partners. Purefun Group AB sends orders during weekdays. If you want your order to be sent the same day you have to order before 2 pm. Orders that are placed after 2 pm on a weekday will be sent out on the next weekday. In order for you to feel secure, we offer you the possibility to track your package with some shipping options.
**UPS** delivers within 3-5 weekdays.
**Freight charge** Shipping options and freight charge are shown at the checkout.
**14 days right of return** Right to return is offered for 30 days after you have received your products. During the period of 14 days, when the right of return is applied, Purefun Group AB will repurchase the products at the value you paid for the products including the cost of freight to you.
**30 days right to exchange** You have the right to exchange a product for 30 days counting from when you received the product. When exchanging products you will get store credit that you can use for your next purchase.
**Faulty items / RMA** Dog Revolution offers a 12-month replacement or refund policy on all faulty products. Please notify us immediately about faulty or incorrect products so we can solve the problem for you. Contact us at: [email protected]
**Returns** When you return a product or material to Purefun Group AB the products shall be packed in a way that makes sure that they are protected during transport. We recommend that you pack the products the same way as when they were delivered to you and that you use a traceable shipping option.
**Security policy** We will make sure that the information given to us or data that is transferred during a purchase or a visit to us is processed in a correct way. Therefore we only cooperate with serious payment partners to protect you as a customer. When you order something from us your information will be stored and processed digitally. We take full responsibility that the information is stored and processed in a secure way according to the privacy protection law